I rarely repost things, but thought I should make an exception for this: some really excellent and well-sourced stats, in particularly about the rise of mobile, and the numbers of people using the likes of Snapchat.
Well worth a read
Las Vegas Airport and British Airways plane on fire – a lesson in crisis communications and social media
The response from Las Vegas Airport (McCarran, @lasairport on Twitter) to the fire on yesterday’s British Airways flight, is an excellent example
