
Spotting fake news for crisis communications
Fake news is hard to spot. When it comes to crisis communications training what are the best free tools to use?
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Fake news is hard to spot. When it comes to crisis communications training what are the best free tools to use?
Spare a thought for the comms team at Metro Bank, facing a possible run on the bank due to fake news and misinformation spread via
The Christchurch shootings, and their live-broadcast shocked the world. The social media companies immediately had to roll out two different crisis communications plans, to deal with two different things.
Can you afford to make the same crisis communications mistakes in your PR strategy? How much is your reputation worth? Do you regularly, thoroughly test
The response from Las Vegas Airport (McCarran, @lasairport on Twitter) to the fire on yesterday’s British Airways flight, is an excellent example of crisis communications
With great power comes great responsibility. But not if you’re an international car giant, apparently. Irrespective of your existing corporate reputation. Nissan’s Datsun Go car gets
The world of crisis communications is undoubtedly far more complicated than the Economist’s review of Glass Jaw: A Manifesto for Defending Fragile Reputations in an
The power of the boycott, or a campaign by users (or non-users) is not a new phenomenon. But social media means that when an issue
Just a quick follow up/edit after my last post on Malaysia Airlines’ approach to crisis communications. After the previous post the airline have found themselves
No airline ever wants to puts its crisis communications training procedures into practice, but over the last few days the Malaysia Airlines team have done
We’re still adjusting to the destruction and havoc caused by the Typhoon Haiyan in the Philippines, and there’s plenty more we don’t know about, so
Every generation has its defining moments.I thought the death of Princess Diana would be mine. But it wasn’t. I first heard that a plane had
I’m on the platform tomorrow at Social Media Influence, talking about social media and crisis communications. I’ve always got a lot out of SMI conferences
We live in an industry where it’s all too easy to criticise our peers. We’ve all got blogs, tweet away to our heart’s content and
What a concept freedom of speech is, particularly in the States where an employee’s comments about their company on Facebook have recently been given the