Spotting fake news for crisis communications
May 30, 2019
Fake news is hard to spot. When it comes to crisis communications training what are the best free tools to use?
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A misinformation crisis for Metro Bank
May 14, 2019
Spare a thought for the comms team at Metro Bank, facing a possible run on the bank due to fake news and misinformation spread via
Crisis Communications – inside Facebook
May 3, 2019
The Christchurch shootings, and their live-broadcast shocked the world. The social media companies immediately had to roll out two different crisis communications plans, to deal with two different things.
Crisis communications fail. The day British Airways nearly lost its reputation as the World’s Favourite Airline
May 29, 2017
Can you afford to make the same crisis communications mistakes in your PR strategy? How much is your reputation worth? Do you regularly, thoroughly test
Las Vegas Airport and British Airways plane on fire – a lesson in crisis communications and social media
September 9, 2015
The response from Las Vegas Airport (McCarran, @lasairport on Twitter) to the fire on yesterday’s British Airways flight, is an excellent example of crisis communications
Why Nissan’s corporate reputation deserves to crash and burn
November 6, 2014
With great power comes great responsibility. But not if you’re an international car giant, apparently. Irrespective of your existing corporate reputation. Nissan’s Datsun Go car gets
Crisis Communications oversimplified by The Economist. Hopefully
October 13, 2014
The world of crisis communications is undoubtedly far more complicated than the Economist’s review of Glass Jaw: A Manifesto for Defending Fragile Reputations in an
Power to the people! Crisis communications required
May 10, 2014
The power of the boycott, or a campaign by users (or non-users) is not a new phenomenon. But social media means that when an issue
More on Malaysia airlines’ crisis communications…
April 4, 2014
Just a quick follow up/edit after my last post on Malaysia Airlines’ approach to crisis communications. After the previous post the airline have found themselves
Best practice: crisis communications and Malaysia Airlines
March 10, 2014
No airline ever wants to puts its crisis communications training procedures into practice, but over the last few days the Malaysia Airlines team have done
Oxfam and DEC – Crisis Communications experts
November 12, 2013
We’re still adjusting to the destruction and havoc caused by the Typhoon Haiyan in the Philippines, and there’s plenty more we don’t know about, so
September 11th, 10 years on
September 11, 2011
Every generation has its defining moments.I thought the death of Princess Diana would be mine. But it wasn’t. I first heard that a plane had
Crisis communications *is* social
June 13, 2011
I’m on the platform tomorrow at Social Media Influence, talking about social media and crisis communications. I’ve always got a lot out of SMI conferences
Spare a moment for Vodafone. Or indeed, 12 hours
February 28, 2011
We live in an industry where it’s all too easy to criticise our peers. We’ve all got blogs, tweet away to our heart’s content and
Amazon’s PR nightmare – a Kindle book “to make pedophile situations safer”
November 10, 2010
What a concept freedom of speech is, particularly in the States where an employee’s comments about their company on Facebook have recently been given the