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Home » Crisis Communications

Fake news

Spotting fake news for crisis communications

May 30, 2019

Fake news is hard to spot. When it comes to crisis communications training what are the best free tools to use?

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Metro Bank Harrow Queue on Saturday morning

A misinformation crisis for Metro Bank

May 14, 2019

Spare a thought for the comms team at Metro Bank, facing a possible run on the bank due to fake news and misinformation spread via

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Crisis communications plans

Crisis Communications – inside Facebook

May 3, 2019

The Christchurch shootings, and their live-broadcast shocked the world. The social media companies immediately had to roll out two different crisis communications plans, to deal with two different things.

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British Airways Crisis Communications Fail

Crisis communications fail. The day British Airways nearly lost its reputation as the World’s Favourite Airline

May 29, 2017

Can you afford to make the same crisis communications mistakes in your PR strategy? How much is your reputation worth? Do you regularly, thoroughly test

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Las Vegas Airport and British Airways plane on fire – a lesson in crisis communications and social media

September 9, 2015

The response from Las Vegas Airport (McCarran, @lasairport on Twitter) to the fire on yesterday’s British Airways flight, is an excellent example of crisis communications

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Nissans kills its corporate reputation with the launch of Datsun Go in India

Why Nissan’s corporate reputation deserves to crash and burn

November 6, 2014

With great power comes great responsibility. But not if you’re an international car giant, apparently. Irrespective of your existing corporate reputation. Nissan’s Datsun Go car gets

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Crisis communications image via Hoxton Street Monster Supplies

Crisis Communications oversimplified by The Economist. Hopefully

October 13, 2014

The world of crisis communications is undoubtedly far more complicated than the Economist’s review of Glass Jaw: A Manifesto for Defending Fragile Reputations in an

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Hotel Crisis Communications required

Power to the people! Crisis communications required

May 10, 2014

The power of the boycott, or a campaign by users (or non-users) is not a new phenomenon. But social media means that when an issue

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More on Malaysia airlines’ crisis communications…

April 4, 2014

Just a quick follow up/edit after my last post on Malaysia Airlines’ approach to crisis communications. After the previous post the airline have found themselves

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Malaysia Airlines' dark site link re MH370

Best practice: crisis communications and Malaysia Airlines

March 10, 2014

No airline ever wants to puts its crisis communications training procedures into practice, but over the last few days the Malaysia Airlines team have done

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Oxfam and DEC – Crisis Communications experts

November 12, 2013

We’re still adjusting to the destruction and havoc caused by the Typhoon Haiyan in the Philippines, and there’s plenty more we don’t know about, so

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September 11th, 10 years on

September 11, 2011

Every generation has its defining moments.I thought the death of Princess Diana would be mine. But it wasn’t. I first heard that a plane had

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Crisis communications *is* social

June 13, 2011

I’m on the platform tomorrow at Social Media Influence, talking about social media and crisis communications. I’ve always got a lot out of SMI conferences

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Spare a moment for Vodafone. Or indeed, 12 hours

February 28, 2011

We live in an industry where it’s all too easy to criticise our peers. We’ve all got blogs, tweet away to our heart’s content and

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Amazon’s PR nightmare – a Kindle book “to make pedophile situations safer”

November 10, 2010

What a concept freedom of speech is, particularly in the States where an employee’s comments about their company on Facebook have recently been given the

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