As well as helping clients establish social monitoring and escalation processes for issues and crises, we also create tailored crisis communications training programmes for teams ranging from 5 to 500.
We develop bespoke workshops for Boards and communications teams, working through complex and realistic scenarios in real-time, often alongside Business Continuity Managers.
Our immersive training sessions overlay social media complaints with media calls and stakeholder enquiries. We create a realistic scenario which puts diverse teams under the sorts of pressure they might well find themselves in. And teams learn exactly how their reactions change the way a situation unfolds.
We monitor how teams deal with a situation, and then make recommendations to improve their access to information, decision-making and communications approaches in future.
Recent crisis training scenarios include IT failures, hacking/data-breaches, terrorist attacks, consumer-activist boycotts and weather-related incidents.