Marriott Hotels: Crisis Communications Support

We started to provide crisis and issues support to the Marriott team when they took over our existing clients, Starwood Hotels, in 2016.

Since then we have helped to develop crisis communications training programmes for hotel GMs and senior managers, as well as proving real-time support during signifant issues and crises.

Our support includes:

• Updating crisis communications processes and guidlines
• Refreshing crisis communications playbook for hotel managers
• Creating an interactive desktop exercise to help GMs and their on-site teams understand processes and deliver best practice
• Consultancy and practical advice, including during the pandemic
• As-live half-day scenario rehearsals for senior teams

Feedback from the training sessions has been extremely positive.

Other results are confidential.

We also provide crisis communications training for Shangri-La Hotels