Crisis communications

Every crisis response needs facts, emotion, humanity and honesty. But it also needs to be unique. Looking like you copied someone else's response undoes any goodwill you have earned.

Managing celebrity crises in hotels requires swift strategic responses to media scrutiny, to ensure guest privacy and control the narrative

Last month I was asked to write a couple of hundred words for this issue of Communicate Magazine. Their '

Establish new escalation and communication processes and train comms, social and customer service teams

Issues and crisis training. Real-time crisis support as required.

Fake news or fair politics? Yesterday a Judge decided that Boris Johnson MP had a “misconduct in public office” case

Spare a thought for the comms team at Metro Bank, facing a possible run on the bank due to fake

The Christchurch shootings, and their live-broadcast shocked the world. The social media companies immediately had to roll out two different

Develop issues and crisis processes and training programmes for all Starwood’s brands across EMEA

Can you afford to make the same crisis communications mistakes in your PR strategy? How much is your reputation worth?

The response from Las Vegas Airport (McCarran, @lasairport on Twitter) to the fire on yesterday’s British Airways flight, is