The Post Office Horizon scandal
Last month I was asked to write a couple of hundred words for this issue of Communicate Magazine.
Their '
2 min read
Crisis communications
A collection of advice, articles, examples and case studies on crisis communications
21 posts
Eurostar: Crisis communications training
Establish new escalation and communication processes and train comms, social and customer service teams
1 min read
Marriott Hotels: Crisis Communications Support
Issues and crisis training. Real-time crisis support as required.
1 min read
Spotting fake news for crisis communications
Fake news or fair politics? Yesterday a Judge decided that Boris Johnson MP had a “misconduct in public office” case
4 min read
A misinformation crisis for Metro Bank
Spare a thought for the comms team at Metro Bank, facing a possible run on the bank due to fake
3 min read
Crisis Communications – inside Facebook
The Christchurch shootings, and their live-broadcast shocked the world. The social media companies immediately had to roll out two different
3 min read
Starwood Hotels: Crisis Communications training and support
Develop issues and crisis processes and training programmes for all Starwood’s brands across EMEA
1 min read
Crisis communications fail. The day British Airways nearly lost its reputation as the World’s Favourite Airline
Can you afford to make the same crisis communications mistakes in your PR strategy?
How much is your reputation worth?
2 min read
Las Vegas Airport and British Airways plane on fire – a lesson in crisis communications and social media
The response from Las Vegas Airport (McCarran, @lasairport on Twitter) to the fire on yesterday’s British Airways flight, is
3 min read
Why Nissan’s corporate reputation deserves to crash and burn
With great power comes great responsibility.
But not if you’re an international car giant, apparently. Irrespective of your existing
1 min read
Crisis Communications oversimplified by The Economist. Hopefully
The world of crisis communications is undoubtedly far more complicated than the Economist’s review of Glass Jaw: A Manifesto
2 min read