Crisis communications Eurostar: Crisis communications training Establish new escalation and communication processes and train comms, social and customer service teams Chris Reed Mar 19, 2023 1 min read
Crisis communications training Marriott Hotels: Crisis Communications Support Issues and crisis training. Real-time crisis support as required. Chris Reed Mar 15, 2021 1 min read
Crisis communications Crisis Communications – inside Facebook The Christchurch shootings, and their live-broadcast shocked the world. The social media companies immediately had to roll out two different Chris Reed May 3, 2019 3 min read
Crisis communications training Starwood Hotels: Crisis Communications training and support Develop issues and crisis processes and training programmes for all Starwood’s brands across EMEA Chris Reed Mar 15, 2019 1 min read
Crisis communications Crisis communications fail. The day British Airways nearly lost its reputation as the World’s Favourite Airline Can you afford to make the same crisis communications mistakes in your PR strategy? How much is your reputation worth? Chris Reed May 29, 2017 2 min read
Crisis communications Crisis Communications oversimplified by The Economist. Hopefully The world of crisis communications is undoubtedly far more complicated than the Economist’s review of Glass Jaw: A Manifesto Chris Reed Oct 13, 2014 2 min read
Crisis communications Power to the people! Crisis communications required The power of the boycott, or a campaign by users (or non-users) is not a new phenomenon. But social media Chris Reed May 10, 2014 2 min read
Crisis communications Is your business ready for its social crisis? We’ve been doing a fair bit of work with companies recently, helping them to dovetail social media and crisis Chris Reed Sep 10, 2011 1 min read
Crisis communications Crisis communications and social media - my keynote for tomorrow I'm on the platform tomorrow at Social Media influence talking about social media and crisis communications. I've always got a Chris Reed Jun 13, 2011 1 min read