Crisis communications training

Establish new escalation and communication processes and train comms, social and customer service teams

Issues and crisis training. Real-time crisis support as required.

The Christchurch shootings, and their live-broadcast shocked the world. The social media companies immediately had to roll out two different

Develop issues and crisis processes and training programmes for all Starwood’s brands across EMEA

Can you afford to make the same crisis communications mistakes in your PR strategy? How much is your reputation worth?

The world of crisis communications is undoubtedly far more complicated than the Economist’s review of Glass Jaw: A Manifesto

The power of the boycott, or a campaign by users (or non-users) is not a new phenomenon. But social media

We’ve been doing a fair bit of work with companies recently, helping them to dovetail social media and crisis

I'm on the platform tomorrow at Social Media influence talking about social media and crisis communications. I've always got a