Community management

Developing comms and processes to help a world-class NHS hospital maintain and enhance service standards through a major in-house transition

Establish new escalation and communication processes and train comms, social and customer service teams

Define social objectives, KPIs and reporting mechanics to provide a read-across for PR and Marketing teams.

People will get bored of brands on Facebook Asking people to click ‘like’ if they’ve had a good weekend,

We’ve all had fun (well, all apart from him), but the party season is now over. At the same

“If I tell my Facebook friends about your product, it’s not because I like your product. It’s because

Brian Solis, the latest addition to Altimeter’s all-star social media analyst line-up, has got a new book coming out

What a truly fantastic partnership. Total transparency, and total WIN! for both brands… Get rewarded for donating old M&