Crisis communications in practice

Crisis communications involves showing what has changed. And apologising in a credible way. Greg Wallace did neither. What he said just made things worse.

Every crisis response needs facts, emotion, humanity and honesty. But it also needs to be unique. Looking like you copied someone else's response undoes any goodwill you have earned.

The rise of disinformation and misinformation online poses real challenges for charities and civil society. We helped campaigners and communicators across the EU refresh their strategies.

Managing celebrity crises in hotels requires swift strategic responses to media scrutiny, to ensure guest privacy and control the narrative

Last month I was asked to write a couple of hundred words for this issue of Communicate Magazine. Their '

When should you credit your AI with creating an image?

The Christchurch shootings, and their live-broadcast shocked the world. The social media companies immediately had to roll out two different

Can you afford to make the same crisis communications mistakes in your PR strategy? How much is your reputation worth?

The response from Las Vegas Airport (McCarran, @lasairport on Twitter) to the fire on yesterday’s British Airways flight, is

With great power comes great responsibility. But not if you’re an international car giant, apparently. Irrespective of your existing

The world of crisis communications is undoubtedly far more complicated than the Economist’s review of Glass Jaw: A Manifesto

The power of the boycott, or a campaign by users (or non-users) is not a new phenomenon. But social media