Crisis communications in practice

The rise of disinformation and misinformation online poses real challenges for charities and civil society. We helped campaigners and communicators across the EU refresh their strategies.

Managing celebrity crises in hotels requires swift strategic responses to media scrutiny, to ensure guest privacy and control the narrative

Last month I was asked to write a couple of hundred words for this issue of Communicate Magazine. Their '

When should you credit your AI with creating an image?

The Christchurch shootings, and their live-broadcast shocked the world. The social media companies immediately had to roll out two different

Can you afford to make the same crisis communications mistakes in your PR strategy? How much is your reputation worth?

The response from Las Vegas Airport (McCarran, @lasairport on Twitter) to the fire on yesterday’s British Airways flight, is

With great power comes great responsibility. But not if you’re an international car giant, apparently. Irrespective of your existing

The world of crisis communications is undoubtedly far more complicated than the Economist’s review of Glass Jaw: A Manifesto

The power of the boycott, or a campaign by users (or non-users) is not a new phenomenon. But social media

Just a quick follow up/edit after my last post on Malaysia Airlines’ approach to crisis communications. After the previous

No airline ever wants to puts its crisis communications training procedures into practice, but over the last few days the