How to fight misinformation in a world that's gone quackers
What can child health experts learn from human rights activists in the EU when it comes to dealing with misinformation?
5 min read
Crisis communications
A collection of advice, articles, examples and case studies on crisis communications
25 posts
Greg Wallace's crisis comms strategy - shockingly bad
Crisis communications involves showing what has changed. And apologising in a credible way. Greg Wallace did neither. What he said just made things worse.
7 min read
How to write a crisis comms statement. Or not.
Every crisis response needs facts, emotion, humanity and honesty. But it also needs to be unique. Looking like you copied someone else's response undoes any goodwill you have earned.
3 min read
Celebrity crisis management in hotels: 5 steps to manage media attention and public scrutiny
Managing celebrity crises in hotels requires swift strategic responses to media scrutiny, to ensure guest privacy and control the narrative
9 min read
The Post Office Horizon scandal
Last month I was asked to write a couple of hundred words for this issue of Communicate Magazine.
Their '
2 min read
Eurostar: Crisis communications training
Establish new escalation and communication processes and train comms, social and customer service teams
1 min read
Marriott Hotels: Crisis Communications Support
Issues and crisis training. Real-time crisis support as required.
1 min read
Spotting fake news for crisis communications
Fake news or fair politics? Yesterday a Judge decided that Boris Johnson MP had a “misconduct in public office” case
4 min read
A misinformation crisis for Metro Bank
Spare a thought for the comms team at Metro Bank, facing a possible run on the bank due to fake
3 min read
Crisis Communications – inside Facebook
The Christchurch shootings, and their live-broadcast shocked the world. The social media companies immediately had to roll out two different
3 min read
Starwood Hotels: Crisis Communications training and support
Develop issues and crisis processes and training programmes for all Starwood’s brands across EMEA
1 min read
