Twitter becomes a censoring media owner, not a passive media channel
Twitter the very clever censor
Twitter is no longer a passive social media channel. It is trying to balance freedom
2 min read
Quality Seconds > Pointless Eyeballs
A few years ago I started touting around an idea about how to cross-compare the value of PR coverage on
3 min read
Why Nissan’s corporate reputation deserves to crash and burn
With great power comes great responsibility.
But not if you’re an international car giant, apparently. Irrespective of your existing
1 min read
Crisis Communications oversimplified by The Economist. Hopefully
The world of crisis communications is undoubtedly far more complicated than the Economist’s review of Glass Jaw: A Manifesto
2 min read
11 common themes of the best social media playbooks
We’re often asked to put together content and social media strategies for our clients, and then to make them
1 min read
If you don’t buy the product, you are the product. Or worse. Everything you do is being watched.
My mac alerted me to a new Safari update, today. Nothing too surprising about that. Normally I just wouldn’t
2 min read
The real reason that Starbucks spells your name wrong
Hat tip to Itsnicethat – a cracking film about why Starbucks spells your wrong… which harks back to my post about
My name, your drink. Mass personalisation? Or a social gimmick?
Coca-Cola were sampling exercise in Holborn recently. Free drinks. What’s not to like? In fact, free drinks with your name on. Even better. This year’s campaign features four times more names than previously, including mate, bestie, mum and dad. Nice touches. The return of the campaign was apparentl
1 min read
Power to the people! Crisis communications required
The power of the boycott, or a campaign by users (or non-users) is not a new phenomenon.
But social media
2 min read
More on Malaysia airlines’ crisis communications…
Just a quick follow up/edit after my last post on Malaysia Airlines’ approach to crisis communications. After the previous
1 min read
Best practice: crisis communications and Malaysia Airlines
No airline ever wants to puts its crisis communications training procedures into practice, but over the last few days the
3 min read
“All that happens must be known.” The Circle is Google in disguise
I’ve recently finished a novel, The Circle, written by Dave Eggers. I’d recommend it. Not for the earth-shattering quality of the writing. The writing is average at best, but for the issues that Eggers introduces. The Circle is Google (or maybe Facebook) by any other name. It’s a highly desireable p
1 min read